Privacy Policy

Effective Date: 11/25/2025

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1. Introduction

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Welcome to The Car Conservatory ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

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This policy applies to all information collected through our website, thecarconservatory.com, and any related services, sales, marketing, or events. By accessing or using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise when you contact us.

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A. Personal Information

The personal information we collect depends on the context of your interactions with us and the choices you make. This may include:

• Names

• Phone numbers

• Email addresses

• Mailing addresses

• Billing addresses

• Debit/credit card numbers (processed via secure payment processors)

• Vehicle Identification Numbers (VINs)

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B. Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• IP address

• Browser and device characteristics

• Operating system

• Language preferences

• Referring URLs

• Location data

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3. How We Use Your Information

We use the information we collect or receive for specific business purposes. We explicitly state that we do not sell your data to third parties.

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We use your information for the following purposes:

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• To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon processes.

• To Send You Marketing and Promotional Communications: We and/or our third-party marketing partners may use the personal information you send to us for our own marketing purposes. You can opt-out of our marketing emails at any time.

• To Fulfill and Manage Your Orders: We use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.

• To Request Feedback: We may use your information to request feedback and to contact you about your use of our website.

• To Protect Our Services: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).

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4. Sharing Your Information

We do not sell, trade, rent, or otherwise transfer your Personally Identifiable Information to outside parties for their marketing purposes.

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We may share your data only in the following situations:

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• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts directed by us.

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

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5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

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6. Information Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

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VIN Data and Encryption

We explicitly classify Vehicle Identification Numbers (VINs) as Personally Identifiable Information (PII). We utilize Wix for data storage, ensuring that this sensitive information is encrypted. You can read more about how this data is handled securely by our platform provider here: Wix: Storing Personally Identifiable Information (PII).

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Sensitive Data & Fraud Prevention

We will NEVER ask for your Social Security Number (SSN), driver's license number, or license plate number through our website, email, or unsolicited phone calls.

If you receive a request for this sensitive information claiming to be from The Car Conservatory, please assume it is fraudulent. Do not provide this information. If you encounter such a request, please contact us immediately so we can investigate.

Note: While we protect your data, no internet transmission is 100% secure. Transmission of personal information to and from our website is at your own risk.

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7. Your Rights

Opting Out of Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list; however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account.

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Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.

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8. Michigan Privacy Rights

In compliance with Michigan laws, including the Michigan Identity Theft Protection Act, we take specific measures to protect sensitive personal information (such as Social Security numbers, though we generally avoid collecting this data unless absolutely necessary for financial transactions).

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In the event of a data breach that compromises your personal information, we will notify you in compliance with Michigan’s Security Breach Notification Law (MCL 445.61 et seq.) without unreasonable delay.

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9. Federal Compliance (COPPA)

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

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10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

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11. Contact Us

If you have questions or comments about this policy, you may email us at tcc.inquire@gmail.com or by post to:

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The Car Conservatory
34195 Riviera Dr
Fraser, MI 48026